Here you will find all questions regarding returns and refunds.

Can I change my order?
If your order hasn't been shipped yet, you can make changes. If your order has already been shipped, you can no longer make changes.

Can I cancel my order?

Yes, you can cancel your order as long as the goods have not yet been dispatched. If your order has already been dispatched, you will need to wait and return the order to us by refusing delivery or following our returns process. If you would like to cancel specific items before dispatch, you can contact us and we will adjust your order accordingly.

What is your return period?

We offer a 14-day return policy in Germany, starting from the day you receive the products. If you would like to return your order, please send an email to info@megoha.de so that it can be processed.

What if I don't like the products?
You can easily return your order by contacting us. We'll guide you through the return process and ensure your complete satisfaction. Once we receive your return, we'll process it and refund you. Please note that you can only return an item if it is unused, in its original packaging, complete, and without damage or stains. Any items returned used without the original packaging/material will either be returned to you or a refund of up to 75% of the original purchase price will be issued.

What happens if the items arrive damaged or I receive the wrong items?

It's important that you check your order upon delivery. If you're dissatisfied, please let our delivery partner know and contact us. Our quality team checks your products before dispatch to ensure they meet the very best standards. However, if we've missed something or made an error, please let us know within 14 days. It would be very helpful if you could send us some photos of any damage or other complaints. Our team will review your claim and advise you on how to return the item or arrange for collection. We'll either refund you in full, arrange a repair, or order a replacement for you.

How much does a return cost?
If you need to return an item because it's defective or because we made a mistake, the return/collection shipping is free. However, if you're returning an item because you've changed your mind, you'll be responsible for the costs listed below.

How long will my refund take?
We can only refund the amount using the original payment method you used for your order. Refunds typically appear on your card or bank statement within 2-3 business days. For direct payment methods, refunds will appear directly in your account. We will issue you a refund receipt and a credit note for your records.

If you return your entire order, we'll refund the full amount, minus the shipping costs and the return or collection fee. If you return only part of your order, we'll refund the returned items, minus the shipping costs and the return or collection fee.

RETURN COSTS
One of MEGOHA's core principles is respect for our planet. And that requires a responsible shopping environment. That's why we offer a free exchange service. Because we understand that you may have ordered the wrong color or the product doesn't meet your expectations and you want to exchange it. If this applies to you, you can exchange the ordered products free of charge for an identical product in a different color or for a different product.

However, if you choose to return an item, we will need to charge a fee to process your return in a responsible and environmentally friendly manner. Below you'll find information about our return shipping fees.

Customs duties and taxes:
Please note that customs duties, taxes, and shipping charges incurred at the time of delivery are non-refundable.

Contact us:
If you have any questions about our international return policy, please contact our customer service at info@megoha.de.
Megoha-Army.de reserves the right to change these international return policies at any time without prior notice. Please visit our website for the most up-to-date information on our return policy.

Thank you for shopping at Megoha-Army.de. We appreciate your business and are here to help with any questions you may have.